Services and Supports
We provide all information and materials of our products to the valuable customers and partners so as to support their business and development. We also will give a preferential price for the first few machines, the samples for the printing, packaging and consumables are available, but the freight should be borne by the customers and partners.
The delivery time of the ordinary equipment is generally 30-45 days after receipt of deposit. The delivery time of the special or large scale equipment is generally 60-90 days after receipt of the payment.
The quality guarantee period for the product is 13 months from the date it leaves the Australian port. We offer free installation and training for customers; however, customers are responsible for covering the costs of round-trip tickets, local meals, accommodation, and engineer allowances.
If the product is damaged due to incorrect handling by the customer, they will bear all associated costs, including spare parts and freight charges. During the warranty period, if the damage is caused by a manufacturing defect, we will provide all necessary repairs or replacements free of charge.
We can design special products according to customer requirements on various aspects, including style, structure, performance, color etc. In addition, OEM cooperation is also welcome.